{"id":238,"date":"2025-04-23T13:13:51","date_gmt":"2025-04-23T13:13:51","guid":{"rendered":"https:\/\/itnamerica.wpenginepowered.com\/?page_id=238"},"modified":"2025-10-17T15:42:33","modified_gmt":"2025-10-17T19:42:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.itnamerica.org\/itnaffiliates\/resources\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-group ghostkit-custom-BHu0q has-background\" style=\"background-color:#004650\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\".h1\" class=\"wp-block-group wrap ghostkit-custom-1eKwop\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"h1 banner has-white-color has-text-color has-link-color wp-elements-82d7365710feb64c169c32ede400fc95 wp-block-paragraph\">Frequently Asked Questions<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ghostkit-custom-ZCsaR8\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ghostkit-custom-2cSi5k wrap\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ghostkit-custom-Z1pntpQ\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">FAQ&#8217;s<\/h2>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-19\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-itnamericar\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-itnamericar-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-itnamericar-content\"><span class=\"ghostkit-accordion-item-label\">What is ITN<em>America<\/em><sup>\u00ae<\/sup>?<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-itnamericar-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-itnamericar-button\">\n<div class=\"wp-block-group ghostkit-custom-10z75B\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">ITN<em>America<\/em> (ITN) is the first and only national nonprofit transportation system for America&#8217;s aging population.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ITN model creates an efficient and financially sustainable solution to the transportation needs of older adults and visually challenged people. As ITN Members, older people maintain their independence and dignity&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>They:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Continue to be part of the economic and social health of their communities&nbsp;<\/li>\n\n\n\n<li>Feel empowered&nbsp;<\/li>\n\n\n\n<li>Stay connected to family, friends and community&nbsp;<\/li>\n\n\n\n<li>Remain valuable customers of area businesses&nbsp;<\/li>\n\n\n\n<li>Help their adult children find relief from a daunting and complex problem&nbsp;<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-do-itncentralct-members-use-the-service-for\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-do-itncentralct-members-use-the-service-for-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-do-itncentralct-members-use-the-service-for-content\"><span class=\"ghostkit-accordion-item-label\">What do ITN<em>CentralCT<\/em> members use the service for?<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-do-itncentralct-members-use-the-service-for-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-do-itncentralct-members-use-the-service-for-button\">\n<div class=\"wp-block-group ghostkit-custom-19U9TI\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">ITN<em>CentralCT<\/em>&nbsp;understands that older people want to do much more than go to the doctor or the grocery store. For this reason, the service may be used for any purpose, without restriction, in the&nbsp;ITN<em>CentralCT<\/em>&nbsp;service area. For example,&nbsp;ITN<em>CentralCT<\/em>&nbsp;members often use the service to attend religious services, to get their hair done, to shop at the mall, and to visit loved ones in hospitals and nursing homes.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-transportation-social-securitytm\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-transportation-social-securitytm-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-transportation-social-securitytm-content\"><span class=\"ghostkit-accordion-item-label\">What is Transportation Social Security\u2122?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-transportation-social-securitytm-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-transportation-social-securitytm-button\">\n<div class=\"wp-block-group ghostkit-custom-Zqvspr\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Independent Transportation Network<sup>\u00ae<\/sup> (ITN) volunteer drivers store transportation credits for their volunteer efforts. These credits may be used to plan for their own future transit needs or they may use these credits to help pay for rides for members of their family or for low-income seniors through the Road Scholarship Program\u2122.&nbsp;ITN transportation credits are honored at any ITN&nbsp;Affiliate or&nbsp;ITN<em>Country<\/em>&nbsp;in the&nbsp;nation.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-the-road-scholarship-programtm\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-the-road-scholarship-programtm-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-the-road-scholarship-programtm-content\"><span class=\"ghostkit-accordion-item-label\">What is the Road Scholarship Program\u2122?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-the-road-scholarship-programtm-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-the-road-scholarship-programtm-button\">\n<div class=\"wp-block-group ghostkit-custom-2mlV8f\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">The Road Scholarship Program is primarily funded by volunteers who donate transportation credits earned when they drive others. Eligibility standards are set locally, and riders who meet the standards are eligible for a scholarship to help cover some of the cost of their rides.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-the-community-road-scholarshiptm\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-the-community-road-scholarshiptm-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-the-community-road-scholarshiptm-content\"><span class=\"ghostkit-accordion-item-label\">What is the Community Road Scholarship\u2122?&nbsp;&nbsp;<strong>&nbsp;&nbsp;<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-the-community-road-scholarshiptm-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-the-community-road-scholarshiptm-button\">\n<div class=\"wp-block-group ghostkit-custom-Z30MiY\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Local government may support transportation for older adults and people with mobility challenges through the Community Road Scholarship program. Volunteers donate credits to fund the local government\u2019s Road Scholarship&nbsp;program&nbsp;and the local government supports people who need transportation without increasing the tax burden.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-ride-andamp-shoptm\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-ride-andamp-shoptm-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-ride-andamp-shoptm-content\"><span class=\"ghostkit-accordion-item-label\">What is Ride &amp; Shop\u2122?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-ride-andamp-shoptm-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-ride-andamp-shoptm-button\">\n<div class=\"wp-block-group ghostkit-custom-S3Tc2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Merchants such as supermarkets and shopping malls and service providers such as lawyers or accountants help to pay for rides. The payment is electronically integrated into ITN<em>Rides<\/em>\u2122 technology so there are no stamps or stickers for consumers to collect. It is a consumer-friendly paperless system. Please contact us and we will mail you an application form.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-healthymilestm\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-healthymilestm-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-healthymilestm-content\"><span class=\"ghostkit-accordion-item-label\">What is HealthyMiles\u2122?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-healthymilestm-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-healthymilestm-button\">\n<div class=\"wp-block-group ghostkit-custom-Rnn5I\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Health providers help to pay for rides, similar to Ride &amp; Shop. Please <a href=\"https:\/\/www.itnamerica.org\/itnaffiliates\/contact-us\/\">contact us<\/a> and we will send you an application form.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-cartradetm\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-cartradetm-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-cartradetm-content\"><span class=\"ghostkit-accordion-item-label\">What is CarTrade\u2122?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-cartradetm-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-cartradetm-button\">\n<div class=\"wp-block-group ghostkit-custom-ZPqgb4\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Automobiles depreciate in value and when older people have vehicles they can no longer drive, the ITN CarTrade\u2122 program helps them convert this depreciating capital asset into a fund to pay for their rides. The vehicle is traded to the ITN in exchange for ride credits. In a way, CarTrade\u2122 allows people to continue to benefit from their automobiles. Participation in CarTrade\u2122 is a benefit of ITN membership, and there is no charge.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-are-itn-gift-certificates\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-are-itn-gift-certificates-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-are-itn-gift-certificates-content\"><span class=\"ghostkit-accordion-item-label\">What are ITN Gift Certificates?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-are-itn-gift-certificates-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-are-itn-gift-certificates-button\">\n<div class=\"wp-block-group ghostkit-custom-Z1hha0f\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Adult children, family members and friends may give the gift of independence by purchasing an ITN gift certificate for the active older adults they love. <a href=\"https:\/\/www.itnamerica.org\/itnaffiliates\/contact-us\/\">Contact us to buy a gift certificate.<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-included-with-itncentralct-membership\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-included-with-itncentralct-membership-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-included-with-itncentralct-membership-content\"><span class=\"ghostkit-accordion-item-label\">What is included with ITN<em>CentralCT<\/em> membership?&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-included-with-itncentralct-membership-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-included-with-itncentralct-membership-button\">\n<div class=\"wp-block-group ghostkit-custom-25roiW\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">In addition to the satisfaction&nbsp;of&nbsp;supporting a much-needed transportation service, membership brings with it the right to use the service if you are an older adult or person with a mobility challenge. Members&nbsp;receive a quarterly newsletter, an annual birthday credit of $5.00 and free participation in the&nbsp;CarTrade\u2122&nbsp;and other&nbsp;ITN&nbsp;programs.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-are-ride-services\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-are-ride-services-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-are-ride-services-content\"><span class=\"ghostkit-accordion-item-label\">What are Ride Services?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-are-ride-services-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-are-ride-services-button\">\n<div class=\"wp-block-group ghostkit-custom-Zznesj\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Community organizations such as churches, assisted living facilities, and&nbsp;healthcare&nbsp;providers may contract with&nbsp;ITN<em>CentralCT<\/em>&nbsp;to provide transportation services.&nbsp;Once a month,&nbsp;ITN<em>CentralCT<\/em><strong>&nbsp;<\/strong>sends a statement to the organization to pay for the rides that the members take. Community organizations that&nbsp;participate&nbsp;in Ride Services also help to support&nbsp;ITN<em>CentralCT<\/em>.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-car-donation\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-car-donation-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-car-donation-content\"><span class=\"ghostkit-accordion-item-label\">What is Car Donation?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-car-donation-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-car-donation-button\">\n<div class=\"wp-block-group ghostkit-custom-Z2ffRsR\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Members of the community may donate vehicles to&nbsp;ITN<em>CentralCT<\/em>.&nbsp;Car Donation and&nbsp;CarTrade\u2122 are the primary ways&nbsp;ITN<em>CentralCT<\/em>&nbsp;acquires&nbsp;vehicles for service.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-a-personal-transportation-accounttm\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-a-personal-transportation-accounttm-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-a-personal-transportation-accounttm-content\"><span class=\"ghostkit-accordion-item-label\">What is a Personal Transportation Account\u2122?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-a-personal-transportation-accounttm-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-a-personal-transportation-accounttm-button\">\n<div class=\"wp-block-group ghostkit-custom-Z1Der5T\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">The Personal Transportation Account\u2122 is one of the core business innovations of the ITN system because it allows an ITN<em>CentralCT<\/em> member to store transportation assets in various forms &#8211; either as a credit or as cash. Credits may be earned as a volunteer driver, by trading a car for rides through the CarTrade\u2122 program, as a birthday credit, or as a referral credit. Cash may come from pre-payment, gift certificates, co-payments from participating merchants and healthcare providers, or from Ride Services accounts. ITN is a cashless system. Members who ride receive a statement once a month detailing the rides they have taken. Volunteer drivers also have Personal Transportation Accounts to store their credits and receive statements detailing their accumulated balances.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-the-family-membership-campaign\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-the-family-membership-campaign-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-the-family-membership-campaign-content\"><span class=\"ghostkit-accordion-item-label\">What is the Family Membership Campaign?<strong>&nbsp;<\/strong>&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-the-family-membership-campaign-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-the-family-membership-campaign-button\">\n<div class=\"wp-block-group ghostkit-custom-vPgNR\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">This is an annual outreach event to the families of those who need or use ITN<em>CentralCT<\/em> service. ITN<em>CentralCT<\/em> asks the adult children or families of those who use the service to support the program by becoming members.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-why-does-itncentralct-avoid-using-public-funds-for-operating-expenses\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-why-does-itncentralct-avoid-using-public-funds-for-operating-expenses-button\" aria-expanded=\"false\" aria-controls=\"accordion-why-does-itncentralct-avoid-using-public-funds-for-operating-expenses-content\"><span class=\"ghostkit-accordion-item-label\">Why does&nbsp;ITN<em>CentralCT<\/em>&nbsp;avoid using public funds for operating expenses?&nbsp;&nbsp;&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-why-does-itncentralct-avoid-using-public-funds-for-operating-expenses-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-why-does-itncentralct-avoid-using-public-funds-for-operating-expenses-button\">\n<div class=\"wp-block-group ghostkit-custom-aK3zL\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">As an ITN<em>America<\/em> Affiliate, ITN<em>CentralCT<\/em> may use up to 50 percent of public funds in the first 7 years of service. Because ITN<em>CentralCT<\/em> does not want to compete with public transportation for scarce taxpayer dollars, it seeks to supplement public transportation by working directly with members, their families, and their communities to access private resources.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-an-itn-affiliate\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-an-itn-affiliate-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-an-itn-affiliate-content\"><span class=\"ghostkit-accordion-item-label\">What is an ITN Affiliate?&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-an-itn-affiliate-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-an-itn-affiliate-button\">\n<div class=\"wp-block-group ghostkit-custom-ZqR87e\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Part of ITN<em>America\u2019s<\/em> national network, an ITN Affiliate is an independent nonprofit volunteer transportation provider with independent governance that replicates the original ITN founded in Portland, Maine in 1995.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-role-does-itnamerica-play\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-role-does-itnamerica-play-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-role-does-itnamerica-play-content\"><span class=\"ghostkit-accordion-item-label\">What role does ITN<em>America<\/em> play?&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-role-does-itnamerica-play-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-role-does-itnamerica-play-button\">\n<div class=\"wp-block-group ghostkit-custom-KVIVa\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">ITN<em>America<\/em> provides training, technology, support, research, marketing and policy analysis to support the first and only national nonprofit transportation network for older adults and people with mobility challenges.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-are-there-plans-to-open-an-itn-affiliate-in-my-community\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-are-there-plans-to-open-an-itn-affiliate-in-my-community-button\" aria-expanded=\"false\" aria-controls=\"accordion-are-there-plans-to-open-an-itn-affiliate-in-my-community-content\"><span class=\"ghostkit-accordion-item-label\">Are there plans to open an ITN Affiliate in my community?&nbsp;<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-are-there-plans-to-open-an-itn-affiliate-in-my-community-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-are-there-plans-to-open-an-itn-affiliate-in-my-community-button\">\n<div class=\"wp-block-group ghostkit-custom-1Gljjr\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">ITN<em>America<\/em> works with local organizations and individuals to help develop dignified and sustainable transportation in communities across the country. ITN<em>America<\/em> welcomes interest from all organizations, nonprofits or private individuals.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-itncountry\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-itncountry-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-itncountry-content\"><span class=\"ghostkit-accordion-item-label\">What is ITN<em>Country<\/em>?<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-itncountry-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-ghostkit-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-itncountry-button\">\n<div class=\"wp-block-group ghostkit-custom-1KeL1\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">ITN<em>Country<\/em> is based on the ITN model, where transportation is provided by private automobiles 24 hours a day, for any purpose, through a combination of paid and volunteer drivers. Riders become members by opening Personal Transportation Accounts, which hold ride credits that can be earned by driving or by trading in vehicles. ITN is full of creative ways to increase the resources available to pay for transportation, and all of them are included in ITN<em>Country<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.itnamerica.org\/our-programs\/itncountry\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about ITN<em>Country<\/em> here.<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ghostkit-custom-Z1J72lQ full-width-cta\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wrap\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover ghostkit-custom-2ls3d3\" style=\"min-height:400px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"933\" class=\"wp-block-cover__image-background wp-image-203\" alt=\"\" src=\"https:\/\/www.itnamerica.org\/wp-content\/uploads\/2025\/04\/AdobeStock_58229973a-1.jpg\" style=\"object-position:12% 3%\" data-object-fit=\"cover\" data-object-position=\"12% 3%\" srcset=\"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/04\/AdobeStock_58229973a-1.jpg 1400w, https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/04\/AdobeStock_58229973a-1-300x200.jpg 300w, https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/04\/AdobeStock_58229973a-1-1024x682.jpg 1024w, https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/04\/AdobeStock_58229973a-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-90 has-background-dim\" style=\"background-color:#004650\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group lined\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.itnamerica.org\/wp-content\/uploads\/2025\/04\/handshake-angle-white.svg\" alt=\"\" class=\"wp-image-297\" style=\"width:auto;height:32px\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center ghostkit-d-none ghostkit-custom-Z2G6vA has-white-color has-text-color has-link-color wp-elements-246c09b8ed269c86e116499f657aac36 wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">GOT MORE<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center ghostkit-d-block ghostkit-custom-2popyT has-white-color has-text-color has-link-color wp-elements-6df4bd6f4924c94d81db52a235e55df9\" id=\"volunteer-to-drive\">Questions?<\/h2>\n\n\n\n<p class=\"has-text-align-center ghostkit-d-block ghostkit-custom-Z2hUo5E has-white-color has-text-color has-link-color wp-elements-1f0aa30594044d0579893571678d31cf wp-block-paragraph\" style=\"font-size:21px;font-style:normal;font-weight:400\">Still have questions?  Contact us and we&#8217;ll be happy to assist you.<\/p>\n\n\n\n<div class=\"ghostkit-button-wrapper ghostkit-button-wrapper-gap-md ghostkit-button-wrapper-align-center ghostkit-custom-W9VcX\"><div class=\"ghostkit-button-wrapper-inner\">\n<a class=\"ghostkit-button ghostkit-button-md ghostkit-custom-Zz8Cmz\" href=\"https:\/\/www.itnamerica.org\/itnaffiliates\/contact-us\/\"><span class=\"ghostkit-button-text\"><strong>CONTACT US<\/strong><\/span><\/a>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ghostkit-custom-1dOvKx\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wrap\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li>To obtain a complaint form, please call our office at&nbsp;<strong>860-521-3600<\/strong>, e-mail us at&nbsp;<strong>info@centralct.org<\/strong>&nbsp;or&nbsp;<a href=\"https:\/\/www.itnamerica.org\/itnaffiliates\/contact-us\/\">contact us here<\/a><\/li>\n\n\n\n<li>In addition to the complaint process at ITN<em>CentralCT<\/em>, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region 7, 901 Locust Street, Suite 404, Kansas City, Missouri 64106.&nbsp;<\/li>\n\n\n\n<li>Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.&nbsp;<\/li>\n\n\n\n<li>The form must be signed and dated and include your contact information.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:21px\">If information is needed in another language, contact 860-521-3600.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions FAQ&#8217;s ITNAmerica (ITN) is the first and only national nonprofit transportation system for America&#8217;s aging population.&nbsp; The ITN model creates an efficient and financially sustainable solution to the transportation needs of older adults and visually challenged people. As ITN Members, older people maintain their independence and dignity&nbsp; They:&nbsp; ITNCentralCT&nbsp;understands that older people&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/www.itnamerica.org\/itnaffiliates\/resources\/faqs\/\" title=\"Read FAQs\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":219,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","footnotes":""},"class_list":["post-238","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQs - ITN Affiliate<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions FAQ&#8217;s ITNAmerica (ITN) is the first and only national nonprofit transportation system for America&#8217;s aging population.&nbsp; The ITN model creates an efficient and financially sustainable solution to the transportation needs of older adults and visually challenged people. 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