{"id":1129,"date":"2025-08-11T20:36:34","date_gmt":"2025-08-11T20:36:34","guid":{"rendered":"https:\/\/itnamerica.wpenginepowered.com\/itnaffiliates\/?page_id=1129"},"modified":"2025-09-29T14:06:44","modified_gmt":"2025-09-29T18:06:44","slug":"ada-policy","status":"publish","type":"page","link":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/","title":{"rendered":"ADA Policy"},"content":{"rendered":"\n
\n
\n

ADA Policy<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\n
\n
\n
\n

American Disabilities ACT (ADA)<\/strong><\/p>\n\n\n\n

ADA Complaint Procedures<\/strong>
If you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.<\/p>\n\n\n\n

How do you file a complaint?<\/strong>
You can call us, download and use the ADA complaint form here<\/a>, or request a copy of the form by writing or phoning ITNCentralCT<\/em>: 50 South Main St., Room 216, West Hartford, CT 06107. Tel: 860-521-3600<\/p>\n\n\n\n

You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:<\/p>\n\n\n\n

    \n
  1. Your name, address and telephone number. (See Question 1 of the complaint form.)<\/li>\n\n\n\n
  2. How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)<\/li>\n\n\n\n
  3. The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
    \n
    \n

    Please submit your complaint form to address listed below:<\/strong><\/p>\n\n\n\n

    Evelyn Mantilla, Executive Director 
    50 South Main St., Room 216
    West Hartford, CT 06107
    Email: info@ITNCentralCT.org<\/p>\n\n\n\n

    Do you need complaint assistance?<\/strong> <\/p>\n\n\n\n

    If you are unable to complete a written complaint due to a disability or if information is needed in another format, such as braille or large print, we can assist you. Please contact us at 636-329-0888 or info@itncentralct.org<\/a>. <\/p>\n\n\n\n

    How will your complaint be handled?<\/strong> <\/p>\n\n\n\n

    ITNCentralCT<\/em> investigates complaints received no more than 180 days after the alleged incident. ITNCentralCT<\/em> will process complaints that are complete. Once a completed complaint is received, ITNCentralCT<\/em> will review it to determine if ITNCentralCT<\/em> has jurisdiction. <\/p>\n\n\n\n

    ITNCentralCT<\/em> will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, ITNCentralCT<\/em> may contact you. Unless a longer period is specified by ITNCentralCT<\/em>, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, ITNCentralCT<\/em> may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it. <\/p>\n\n\n\n

    After an investigation is complete, ITNCentralCT<\/em> will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with ITNCentralCT<\/em> determination, you may request reconsideration by submitting a request in writing to I director (or the appropriate title) within seven (7) days after the date of ITNCentralCT<\/em> letter, stating with specificity the basis for the reconsideration. The Executive Director will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Executive Director will issue a determination letter to the complainant upon completion of the reconsideration review. <\/p>\n\n\n\n

    Do I have other options for filing a complaint?<\/strong> <\/p>\n\n\n\n

    We encourage that you file the complaint with us. However, you may file a complaint with the Federal Transit Administration. <\/p>\n\n\n\n

    Federal Transit Administration 
    Office of Civil Rights 
    1200 New Jersey Avenue SE 
    Washington, DC 20590 If information is needed in another language, contact 860-521-3600. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

    ADA Policy American Disabilities ACT (ADA) ADA Complaint ProceduresIf you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. How do… Read more »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":216,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","footnotes":""},"class_list":["post-1129","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nADA Policy - ITN Affiliate<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ADA Policy - ITN Affiliate\" \/>\n<meta property=\"og:description\" content=\"ADA Policy American Disabilities ACT (ADA) ADA Complaint ProceduresIf you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. How do... Read more »\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"ITN Affiliate\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-29T18:06:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/05\/AdobeStock_390071869-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"782\" \/>\n\t<meta property=\"og:image:height\" content=\"731\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/\",\"url\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/\",\"name\":\"ADA Policy - ITN Affiliate\",\"isPartOf\":{\"@id\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/05\/AdobeStock_390071869-1.jpg\",\"datePublished\":\"2025-08-11T20:36:34+00:00\",\"dateModified\":\"2025-09-29T18:06:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#primaryimage\",\"url\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/05\/AdobeStock_390071869-1.jpg\",\"contentUrl\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/05\/AdobeStock_390071869-1.jpg\",\"width\":782,\"height\":731},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About Us\",\"item\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ADA Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/#website\",\"url\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/\",\"name\":\"ITN Affiliate\",\"description\":\"Dignified Transportation For Seniors and People With Mobility Challenges\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.itnamerica.org\/itnaffiliates\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ADA Policy - ITN Affiliate","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"ADA Policy - ITN Affiliate","og_description":"ADA Policy American Disabilities ACT (ADA) ADA Complaint ProceduresIf you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. How do... Read more »","og_url":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/","og_site_name":"ITN Affiliate","article_modified_time":"2025-09-29T18:06:44+00:00","og_image":[{"width":782,"height":731,"url":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/05\/AdobeStock_390071869-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/","url":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/","name":"ADA Policy - ITN Affiliate","isPartOf":{"@id":"https:\/\/www.itnamerica.org\/itnaffiliates\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#primaryimage"},"image":{"@id":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#primaryimage"},"thumbnailUrl":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/05\/AdobeStock_390071869-1.jpg","datePublished":"2025-08-11T20:36:34+00:00","dateModified":"2025-09-29T18:06:44+00:00","breadcrumb":{"@id":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#primaryimage","url":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/05\/AdobeStock_390071869-1.jpg","contentUrl":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-content\/uploads\/sites\/4\/2025\/05\/AdobeStock_390071869-1.jpg","width":782,"height":731},{"@type":"BreadcrumbList","@id":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/ada-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.itnamerica.org\/itnaffiliates\/"},{"@type":"ListItem","position":2,"name":"About Us","item":"https:\/\/www.itnamerica.org\/itnaffiliates\/about-us\/"},{"@type":"ListItem","position":3,"name":"ADA Policy"}]},{"@type":"WebSite","@id":"https:\/\/www.itnamerica.org\/itnaffiliates\/#website","url":"https:\/\/www.itnamerica.org\/itnaffiliates\/","name":"ITN Affiliate","description":"Dignified Transportation For Seniors and People With Mobility Challenges","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.itnamerica.org\/itnaffiliates\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-json\/wp\/v2\/pages\/1129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-json\/wp\/v2\/comments?post=1129"}],"version-history":[{"count":0,"href":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-json\/wp\/v2\/pages\/1129\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-json\/wp\/v2\/pages\/216"}],"wp:attachment":[{"href":"https:\/\/www.itnamerica.org\/itnaffiliates\/wp-json\/wp\/v2\/media?parent=1129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}